Before we dive into the depths of Big Data, let’s first define Big Data services. Any activity within an organization that requests the collection, normalization, analysis, and presentation of data is a Big Data service. The responsibility of such a service may include the required hardware and software that is necessary to execute said activities, […]
About Lara Tideswell
Lara Tideswell is the Book Production Manager and Publishing Coordinator at Emereo Publishing in Brisbane Australia.
Why do you need an IT Service Catalog? Let’s count some of the ways. A Service Catalog offers your organization an efficient tool you can use to: Define and publish available services. Standardize service fulfillment processes. Establish achievable service levels. Determine the associated costs to manage performance. When the new catalog is in place, IT […]
What is knowledge management, and why should IT managers, directors, and CIOs care? In this column, I’ll define knowledge management and explain how it fits into your IT framework. Defining Knowledge Management in the IT world The discipline of Knowledge Management is simply a means of focusing one’s effort in the right direction. In order […]