What is knowledge management, and why should IT managers, directors, and CIOs care? In this column, I’ll define knowledge management and explain how it fits into your IT framework.
Defining Knowledge Management in the IT world
The discipline of Knowledge Management is simply a means of focusing one’s effort in the right direction. In order to gain a better understanding of Knowledge Management, let’s take a quick look at some of the more obvious business benefits:
- Improves decision-making capabilities; the right knowledge is available to the right people at the right time.
- Reduces research time and training through the provision of a knowledge framework.
- Stimulates cultural change and enhances employee retention.
- Streamlines and increases production speed and reduces costs.
- Improves customer service and reduces response time.
How are Knowledge Management and the IT framework compatible companions?
The rapidly growing trend of IT management has truly begun to stamp its authority in the corporate world, with no sign of defeat. Organizations are actively implementing a variety of IT-related services, processes, and strategies in order to keep up with industry competitors and to ensure that profitability steadily rises. Besides its indisputable popularity, what precisely is it about IT that has us all on the edge of our seats? It could be argued that IT is simply a plethora of communication media or a technical service. However, a true believer would retort that IT abilities not only generate entire business approaches, but also assist in creating business goals and objectives.
Knowledge management can often be perceived as the definitive objective of centralization of an organization. IT services and processes themselves are considered to be categorized under a centralized management or power of authority model. Similarly, knowledge management makes it possible to approach the business model from a central point of view. The benefit of implementing knowledge management is that its processes deal directly with producing competencies which branch out to all business levels.
Applying knowledge management to IT functions
For many organizations, this particular benefit of knowledge management can be applied to IT functions, indicating that IT can effortlessly be considered a secondary process of knowledge management. Providing knowledge management endeavors to extort predictions from an organization’s abilities, as well as record vital information (recent and historical data), making it highly feasible for IT to submit to its authority at some point.
Countless predictions have been made regarding the future influence that knowledge management has over IT resources. One possibility concludes that businesses will incorporate knowledge management into their IT framework; another foretells that knowledge management will still happily co-exist with the IT department, all the while sitting pretty on a rung above IT on the business management ladder.
We watch with anticipation as existing IT methods, capabilities, and devices evolve beyond our wildest imaginations. It is through these advancements that knowledge management could very well be a valuable tool for many businesses that are looking to effectively control IT processes and goals.
Every organization seeks to improve its foundation of knowledge. The dedicated team at The Art of Service has designed a step-by-step toolkit to aid any IT professional in the implementation of knowledge management. The toolkit aims to introduce knowledge management concepts, and provide you with the tools to successfully create a workable knowledge management culture in your organization.
What’s your take?
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